The Program Officer of the Outpatient Treatment Centers ensures the delivery of quality services to private pay, private insurance and Medi-Cal clients; directs and supervises a staff consisting registered addictions counselors and interns, and office staff; provides direct service to clients; provides clinical supervision to counseling staff and supervision to office staff; oversees fee assessment and collection processes; provides opportunities for specialized training and professional development to staff; maintains up-to-date policies and procedures in conformance with ASAM, Medi-Cal and other standards; screens, interviews, and recommends the hire qualified staff; interfaces with clients in the programs as needed; makes budget recommendations to administration; engages in long-term planning and setting of program goals in cooperation with immediate supervisor, management team and board; coordinates with various county departments for the successful delivery of contracted services; coordinates with private insurance companies for authorization of services, performs community outreach.
Essential duties; Provides clinical direction and supervision to counseling and direction and supervision to office staff; Provides direct service to clients; Ensures compliance with contract, grant and program standards; Establishes, maintains and creates as needed policies and procedures in accordance with Medi-Cal, ASAM and other standards as directed; Ensures the provision of quality services to clients; Ensures the proper documentation of services in client charts; Prepares/analyzes program performance and statistical reports; Evaluates staff; Plans and implements program goals and objectives; Leads continuing quality assurance processes; evaluates efficacy of program and makes program improvements as needed; Provides training and professional development opportunities to staff; Is responsive to client and staff concerns and complaints; Works collaboratively with various county departments, private insurance, community partners and other Agency programs and Agency administration; Works independently under general supervision of the Senior Program Manager; Attends program and agency staff meetings and board meetings, and participates on Agency Management Team; Enforces the policies and procedures of the program and CHS.
Minimum qualifications; Registered Addictions Counselor; Bachelor’s degree plus five years related work experience; two years in a supervisory capacity, or the equivalent combination of education and experience; Two years clean and sober if in recovery; Experience dealing with private insurance companies; Knowledge of community resources used in substance abuse treatment and case management; Computer literacy, especially Microsoft Office Suite, and ability to learn technology; Verbal and written communications skills and ability to communicate effectively with staff, clients, families, community agencies and professionals; Ability to exercise appropriate judgment and decision-making; Ability to be flexible and adaptable in any given situation; Ability to work effectively under stress and conflict; Ability to work as member of treatment team and management team; Ability to work effectively and responsibly in outpatient setting under general supervision; Verbal and written fluency in English language. Spanish fluency a plus.
Starting pay $4,410-$4,862 per month D.O.E. Additional 5% if Bilingual (E/S). Generous benefits package including medical, dental and vision coverage. AA/EOE.