The Chief Operating Officer (COO) ensures the delivery of high-quality services to clients while overseeing the Agency’s day-to-day operations. The COO provides operational leadership across all programs and departments, including behavioral health services (mental health and substance use disorder treatment) and homelessness services, and works closely with the CEO to implement Agency policies, regulatory compliance requirements, and strategic priorities.
The COO directly supervises Senior Program Officers and the Facilities Maintenance Manager and provides leadership and operational support to the Management Team. The COO leads program development, operational improvements, and service expansion while ensuring programs operate efficiently and in alignment with Agency standards.
Working in collaboration with the CEO, management team, and Board of Directors, the COO supports strategic planning, organizational goal setting, and operational performance across the Agency. The COO also oversees Agency facilities and operational infrastructure, including maintenance, safety, capital improvements, renovations, and construction projects, ensuring program environments remain safe, compliant, and supportive of service delivery.
The COO collaborates with county, state, and federal partners, as well as community stakeholders and vendors, to support the effective delivery of services across the Agency.
Essential Duties:
• Provides operational leadership and support to program management and staff across the Agency.
• Directly supervises Senior Program Officers and the Facilities Maintenance Manager.
• Develops, implements, and improves operational policies, procedures, and strategies that support Agency goals and promote organizational culture and vision.
• Supports program development, expansion, and operational improvements, and assists in establishing program goals and objectives.
• Participates in strategic planning and long-term organizational planning in collaboration with the CEO, management team, and Board of Directors.
• Supports recruitment, screening, interviewing, and hiring of qualified staff.
• Monitors program staffing levels and operational needs and recommends adjustments as appropriate.
• Oversees Agency facilities operations, including maintenance, safety, repairs, capital improvements, renovations, and construction projects.
• Ensures programs maintain compliance with regulatory and licensing requirements, including interactions with DHCS, DEA, CARF, County Behavioral Health, and other regulatory entities.
• Manages relationships with partnering agencies, county, state, and federal departments, vendors, and other community stakeholders.
• Responds to and helps address client and staff concerns or complaints as needed.
• Serves as acting supervisor for programs or departments when management coverage is needed and provides leadership support in the CEO’s absence when appropriate.
• Ensures adherence to Agency policies, procedures, and operational standards.
• Monitors operational performance across programs and recommends improvements to ensure effective and efficient service delivery.
• Supports the CEO in advancing the Agency’s mission, operational sustainability, and community impact.
Minimum Qualifications:
Requires knowledge of and experience in nonprofit organizations. Excellent written and verbal communication skills are required. The ideal candidate is creative and flexible, able to multitask, and has strong interpersonal relationship skills. Candidates for the position must have a BA in counseling, psychology, or a related field of study. Five years of related work experience and two years of supervisory experience are required. Knowledge of community resources used in mental health treatment, substance use disorder treatment, and homelessness services is required. A valid California driver’s license and auto insurance are required.
Starting salary $140,283-$170.515/year D.O.E. Additional 5% if bilingual (E/S). Generous benefits package including medical, dental and vision coverage. EOE.