JOB SUMMARY: Provides direct support and monitoring to individuals and families residing at the SHARE Center and helps maintain a safe, structured, and trauma-informed shelter environment. Assists with daily shelter operations, client activities, independent living skills, crisis and safety response, meals, and required documentation while supporting adherence to program rules and expectations. Collaborates with case management and program staff to support client well-being, stability, and housing goals.
ESSENTIAL DUTIES:
- Monitors client activities and conducts regular room and facility checks to support client safety, facility security, and appropriate program operations.
- Assists clients with daily independent living skills such as cooking and cleaning.
- Monitors client adherence to program rules, schedules, and approved outings and addresses or reports concerns in accordance with program procedures.
- Responds to client, behavioral, safety, and facility concerns within the scope of the position and promptly notifies supervisory, emergency, or other appropriate resources as needed.
- Conducts or assists with property checks of client belongings for prohibited items in accordance with program policies and procedures.
- Maintains confidentiality and safeguards client and staff information in accordance with applicable privacy, program, and Agency requirements.
- Performs routine cleaning, organization, and other basic facility-support duties as assigned.
- Provides client transportation using an Agency vehicle as assigned and in accordance with Agency procedures.
- Documents client activities, program-rule violations, incidents, and other required information accurately and timely in program logs and reports.
- Provides clear and timely shift handoff communication regarding significant client, safety, facility, and operational issues.
- Monitors client self-administration of medications and maintains required medication logs and documentation in accordance with program procedures, as assigned.
- Assists with client check-in, food preparation and meal service, mail distribution, and other shelter activities as assigned
- Complies with mandated reporting requirements applicable to the position and makes required reports of suspected abuse, neglect, or exploitation in accordance with applicable law and Agency policy.
- Participates in supervision, team meetings, trainings, and other program or Agency meetings, as appropriate.
- Performs other duties as assigned.
- Maintains professional conduct and appropriate boundaries with clients, coworkers, supervisors, volunteers, vendors, Board members, community partners, and the public, and complies with applicable Agency policies and procedures, including the CHS Personnel Policies.
MINIMUM QUALIFICATIONS:
- High school diploma or GED.
- Proficiency with Microsoft Office applications and ability to effectively use other required program software and systems.
- Ability to learn and follow program rules, safety and emergency procedures, and overdose response protocols, including required naloxone administration procedures.
- Experience working in homelessness services, shelters, residential programs, behavioral health, or other human services settings preferred.
- Strong oral, written, and interpersonal communication skills sufficient to communicate effectively with clients, staff, service providers, and the public. Strong problem-solving skills and ability to respond appropriately to routine client, safety, and operational issues.
- Ability to follow established program policies and procedures, work under general supervision, and exercise sound judgment within assigned authority.
- Ability to relate effectively to individuals from diverse backgrounds and basic knowledge of homelessness, trauma, substance use, behavioral health, and related challenges.
- Flexibility and adaptability in various situations.
- Ability to maintain professional boundaries and represent Community Human Services in a professional manner.
- Food Handler certification, or the ability to obtain certification within a specified timeframe.
- Valid Driver’s License and Automobile Insurance
- This position requires regular travel and driving in the course of performing essential job duties. Employees in this role must maintain a valid driver’s license and automobile insurance that meets California legal requirements when using a personal and/or company vehicle(s) for business purposes.
- TB clearance is required upon hire and annually thereafter.
- CPR and First Aid certification must be obtained within one (1) week of hire and maintained current thereafter.
- To maintain appropriate professional boundaries and avoid dual relationships or conflicts of interest, at least 12 months must have elapsed since the individual last received services from the Agency program to which the position is assigned.
PHYSICAL EFFORT:
- Physical, mental and emotional stamina to perform the duties and responsibilities of the position.
- Mental acuity to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions.
- Manual dexterity sufficient to write, use the telephone, computer, calculator and office machines at required speed and accuracy.
- Vision sufficient to read handwritten and printed materials and the display screen of various office equipment and machines.
- Hearing sufficient to communicate in person and hold telephone conversations in the normal range.
- Speaking ability in an understandable voice with sufficient volume to be heard in normal conversational distances on the telephone and addressing groups.
- Physical stamina sufficient to sit, stand, walk, and perform routine job-related physical activities for prolonged periods throughout the workday. Physical mobility sufficient to move about the work environment for sustained periods of time on hard flooring, climb slopes, stairs, ramps and to respond to emergency situations.
- Physical strength sufficient to periodically lift, carry, push and/or pull 50 pounds of materials or supplies; occasionally lift, carry, push and/or pull more than 50 pounds with assistance.
WORK ENVIRONMENT: Work is performed primarily in residential or program environments and may also include office, community, and outdoor settings. The position may involve work in a 24-hour service environment, travel between Agency locations, drills, community activities, and evening, weekend, or holiday hours depending on program needs and assigned schedule. Employees may be transferred within the same classification to another program based on the needs of the organization.
SALARY: $22.71 – $27.60/hr D.O.E. Additional 5% if bilingual and biliterate in Spanish and English.